FAQ
Yes. You can sign up and sign in using your Google or Kakao account.
Please note:
If you forget the ID or password for your Google or Kakao account, please use the account recovery (Find ID/Reset Password) service available on the Google or Kakao account website.
To request account deletion:
- Tap the Menu (☰) in the top-left corner and go to Account Management.
- Scroll to the bottom of the page and select Delete Account.
- Tap Request Account Deletion.
The following information will be permanently deleted:
- Account information
- Subscription(s)
- Payment history
Please note:
Account deletion is permanent and cannot be undone. Please make your decision carefully before proceeding.
Any remaining subscription period will end immediately upon account deletion and will not be refunded.
A verification email containing a confirmation link will be sent to the email address associated with your account. Click the link in the email to complete the account deletion process.
You can reset your password by following these steps:
Tap the Menu (☰) in the top-left corner and go to Account Management.
Select Security & Account.
Tap Change Password and set a new password.
Yes. You can request a song through the KY website or by contacting our customer support at support@kyentertainment.kr.
Please note that even if you submit a request, the song may not be added after internal review, including copyright and popularity considerations.
The integrated subscription plan is available in all countries where the K-araoke service is offered. It is currently available in more than 18 countries, including the United States, Canada, Australia, and the United Kingdom.
The integrated subscription plan gives you access to more than 60,000 songs from KY Karaoke, with new songs added automatically every day. Enjoy a wide variety of genres, including K-pop and many more.
Yes. You can access both the mobile app and the TV app using a single account. However, simultaneous playback on both apps is not supported.
Yes. You can sign in with your Kakao or Google account and use the integrated subscription plan.
You may cancel your annual subscription at any time. However, refunds are not available after purchase. You can continue using the service until your subscription expires.
You can cancel auto-renewal by going to My Subscription > Manage Auto-Renewal at least 24 hours before your subscription expires. After cancellation, you can continue using your subscription until the end of the current billing period.
Yes. You may request a refund within 7 days of purchase, provided that you have not used the service. However, if you have played any song on either the mobile app or the TV app, your subscription is no longer eligible for a refund.
Your subscription is usually activated within a few minutes after payment. If it has not been activated after 10 minutes, please close the app completely and restart it. If the issue persists, please contact our customer support at support@kyentertainment.kr and include your payment details.
Payments can be made through PayPal.
Yes. The first-month free offer will still apply. However, it is available only once per account, upon your first purchase of the integrated subscription plan.
You can cancel auto-renewal by going to My Subscription > Manage Auto-Renewal at least 24 hours before your subscription expires.
A: Yes. A promotional rate of $41.90 applies for the first year. From the second year onward, your subscription will automatically renew at $61.90 per year. You will be notified via an in-app notification before the renewal.
The first-month free offer ($0) is available once only when you purchase the integrated subscription plan with auto-renewal for the first time. If you have previously subscribed to the integrated auto-renewing plan, you are not eligible for this offer.$
① 1-Month Plan: $12.90
② 1-Month Auto-Renewing Plan: $0 for the first month, then $9.90/month
③ Annual Auto-Renewing Plan: $41.90 for the first year, then $62.90/year
The existing subscription plan allows you to use either the mobile app or the K-araoke (TV) app only. The integrated subscription plan allows you to access both services under a single subscription fee.
The "K-VOICE" integrated subscription plan allows you to use both the K-VOICE mobile app and the Samsung and LG Smart TV apps under a single subscription. With one account, you can seamlessly enjoy the service on both your mobile device and TV.