Terms of Service

K-VOICE INTEGRATED APP SERVICE TERMS OF USE

Global Version for Users in the European Union, European Economic Area, United Kingdom, United States, Australia, Canada and Russia

These Terms of Use govern the use of the K-VOICE integrated application service provided by KY Entertainment Co., Ltd., a company established under the laws of the Republic of Korea (the “Company”).

These Terms apply to Users located in or habitually resident in the European Union, the European Economic Area, the United Kingdom, the United States, Australia, Canada and Russia.

By registering for or using K-VOICE, the User agrees to these Terms. A User who does not agree to these Terms must not register for or use the Service.

Article 1. Purpose

These Terms set out the conditions and procedures for using the K-VOICE integrated application service and related services provided by the Company, including the respective rights, obligations and responsibilities of the Company and Users, Paid Services, subscriptions, payments, automatic renewals, cancellations, withdrawal rights, refunds and the relationship between K-VOICE and the Company’s existing services.

Article 2. Company Information

1. The Company shall make the following information readily available through the initial Service screen, in-app menu, website, checkout screen or a linked page:

(a) the Company’s legal name and the name of its representative;

(b) the address of its registered office or principal place of business;

(c) its telephone number and email address;

(d) its business registration number and other legally required registration information;

(e) these Terms of Use;

(f) the Privacy Policy; and

(g) customer support and privacy contact details.

2. Where display space is limited, including on a mobile application or Smart TV application, the Company may provide the information through an easily accessible menu or linked page.
3. The Company shall provide any additional pre-contract information required by the mandatory laws applicable in the country where the User is located or habitually resides.

Article 3. Display, Explanation and Amendment of These Terms

1. The Company shall make these Terms available through the registration screen, initial Service screen, in-app menu, website or a linked page.
2. Before the User agrees to these Terms or purchases a Paid Service, the Company shall clearly present material information, including:

(a) the main characteristics of the Service;

(b) the total price, including applicable taxes and charges;

(c) the subscription or pass period;

(d) the billing frequency;

(e) automatic renewal and cancellation conditions;

(f) withdrawal and refund rights;

(g) material restrictions on the use of digital content;

(h) account suspension or termination conditions; and

(i) available complaint and dispute-resolution procedures.

3. The Company may amend these Terms where reasonably necessary due to changes in law, regulation, Service functions, security requirements, business operations, payment systems or other legitimate reasons.
4. The Company shall notify Users of the effective date and reasons for an amendment through the Service, email or another appropriate durable medium.
5. Unless a longer period is required by applicable law, the Company shall provide:

(a) at least seven days’ advance notice for amendments that do not materially disadvantage Users; and

(b) at least thirty days’ advance notice for material amendments or amendments that may disadvantage Users.

6. A User’s silence or inactivity shall not be treated as acceptance where applicable law requires express consent.
7. Where express consent is required by applicable law, an amendment shall not apply to a User unless the required consent has been obtained.
8. A User who does not accept a material amendment may terminate the Service agreement before the amendment takes effect. Any refund shall be handled in accordance with these Terms and applicable law.
9. Provisions concerning intellectual property, outstanding payment obligations, liability, dispute resolution and any other provisions that by their nature are intended to survive shall remain effective after termination.

Article 4. Matters Not Addressed in These Terms

Matters not expressly addressed in these Terms shall be governed by:

1. applicable consumer protection laws;
2. applicable laws concerning digital content, digital services, electronic commerce, privacy, data protection and unfair contract terms;
3. the mandatory laws of the country in which the User habitually resides; and
4. generally accepted commercial practices, to the extent consistent with applicable law.

Article 5. Formation of the Service Agreement and Registration

1. A Service agreement is formed when the User:

(a) agrees to these Terms and the applicable Privacy Policy;

(b) submits a registration request using a method designated by the Company; and

(c) receives the Company’s confirmation or approval.

2. The User must provide accurate and complete information during registration.
3. The User may register or sign in using an external account, including a Google or Kakao account, where supported by the Company.
4. The Company may refuse, suspend or cancel registration where:

(a) another person’s name, email address or account has been used without authority;

(b) false, inaccurate or incomplete information has been provided;

(c) the applicant previously lost membership due to a material violation of these Terms;

(d) technical capacity or operational circumstances prevent the Company from providing the Service;

(e) the applicant does not satisfy the applicable age or parental-consent requirements; or

(f) registration would violate applicable law, these Terms or a lawful operating policy.

5. The Service agreement becomes effective when the Company’s acceptance or registration confirmation reaches the User.

Article 6. Minors

1. The Service is not directed to children under the age of fourteen, and the Company does not knowingly accept registrations from children under fourteen.
2. In the United States, the Company does not knowingly collect personal information from a child under thirteen without the verifiable consent of a parent or legal guardian where such consent is required by law.
3. A person who has not reached the age at which they may independently enter into a binding contract under the laws of their country must obtain consent from a parent or legal guardian before registering or purchasing a Paid Service.
4. Where required, the Company may request reasonable information to verify the User’s age and the identity or authority of a parent or legal guardian.
5. A parent or legal guardian may exercise rights concerning a minor’s account and personal data in accordance with applicable law and the Privacy Policy.

Article 7. Changes to User Information

1. The User may view and modify account information through the account management menu or another method designated by the Company.
2. The User must promptly update account information if it changes.
3. The Company shall not be responsible for loss caused solely by the User’s failure to update account information, except where the loss results from the Company’s fault or liability cannot lawfully be excluded.
4. An email address or account identifier may not be changeable where the restriction is reasonably necessary for identification, security or Service operation.

Article 8. Account and Password Security

1. The User is responsible for maintaining the confidentiality and security of account credentials.
2. The User must not sell, transfer, lend, share, pledge or provide account credentials to another person, except where expressly permitted by the Company.
3. A User who becomes aware of unauthorised access or suspected misuse must immediately notify the Company and follow reasonable security instructions.
4. The Company may restrict, suspend or terminate an account where reasonably necessary to prevent or respond to:

(a) account hacking;

(b) identity theft;

(c) unauthorised payments;

(d) fraud;

(e) unlawful conduct; or

(f) harm to Users, the Company or third parties.

5. The Company shall not exclude liability for a security incident caused by its failure to exercise the level of care required by applicable law.

Article 9. K-VOICE Accounts and Existing Services

1. K-VOICE is a separate integrated service combining certain functions associated with the existing K-araoke and Gabang services and enabling supported use through mobile and Smart TV applications.
2. Users may use supported mobile and Smart TV functions through a K-VOICE integrated account within the scope designated by the Company.
3. Existing K-araoke or Gabang accounts are not automatically linked to, migrated to or converted into K-VOICE accounts.
4. A person wishing to use the K-VOICE integrated plan must separately register for K-VOICE and agree to these Terms.
5. Existing K-araoke and Gabang users shall continue to be governed by the terms and conditions applicable to those respective services.
6. If an existing K-araoke or Gabang user separately registers for K-VOICE, these Terms shall apply only to the User’s use of K-VOICE.
7. Existing service passes and subscriptions may continue under their original validity periods and conditions.
8. The Company may discontinue the new sale or renewal of an existing service plan after providing reasonable advance notice in accordance with the applicable existing-service terms and applicable law.
9. If duplicate charges, unlinked passes or sign-in issues occur because the same person uses multiple accounts or payment methods, the Company shall provide reasonable assistance after verifying the relevant account and payment information.

Article 10. Description of the Service

1. The Company may provide the following functions:

(a) K-VOICE account registration and sign-in;

(b) supported integration between mobile and Smart TV applications;

(c) karaoke-content search, playback, song selection and favourites;

(d) purchase of passes and subscriptions;

(e) subscription-status and payment management;

(f) events, promotions and customer support; and

(g) other related functions designated by the Company.

2. Specific information concerning supported devices, operating systems, countries, content catalogues, prices, subscription periods, technical requirements, compatibility and functionality shall be displayed through the Service, checkout screen or relevant product description.
3. The Company may offer beta or test functions before official release. Such functions may be changed, supplemented, suspended or removed, subject to applicable law.
4. The availability of individual songs, features or regions may change due to:

(a) agreements with content owners or licensors;

(b) requests from rights holders;

(c) territorial licensing restrictions;

(d) changes in law or regulatory requirements; or

(e) technical or security reasons.

5. Changes under paragraph 4 shall not limit any mandatory rights available to a User where the Service no longer conforms to the contract.

Article 11. Service Availability

1. The Company aims to provide the Service twenty-four hours a day, seven days a week, except where operational or technical circumstances require otherwise.
2. The Company may temporarily suspend all or part of the Service for maintenance, system replacement, security measures, technical failures or content updates.
3. Where a suspension is reasonably foreseeable, the Company shall provide advance notice through the Service, email, app notification or another appropriate method.
4. Where advance notice is not reasonably possible, the Company shall provide notice as soon as reasonably practicable.
5. The Company shall provide any remedy required by applicable law where a suspension constitutes a failure to supply the Service or a lack of conformity.

Article 12. Obligations of the Company

1. The Company shall comply with applicable law and perform its obligations under these Terms in good faith.
2. The Company shall take reasonable technical and organisational measures to protect Users’ personal data and account security.
3. The Company shall publish and comply with its Privacy Policy.
4. The Company shall make reasonable efforts to maintain the continuity and stability of the Service.
5. The Company shall handle legitimate complaints and requests within a reasonable period.
6. The Company shall provide Users with reasonable access to relevant subscription and payment information.
7. The Company shall supply digital content and digital services in conformity with the contract and shall provide updates, including security updates, where required by applicable law.

Article 13. User Obligations

1. Users must comply with applicable law, these Terms, lawful operating policies and reasonable Service instructions.
2. Without prior authorisation from the Company or the relevant rights holder, Users must not:

(a) reproduce, copy, extract or download protected content beyond the functions expressly provided;

(b) transmit, publish, broadcast, distribute or sell protected content;

(c) use protected content commercially;

(d) create derivative works from protected content; or

(e) make protected content available to a third party.

3. Users must not:

(a) misuse another person’s account, email address, social account or payment method;

(b) provide false information or impersonate another person;

(c) infringe intellectual property, privacy, publicity or other legal rights;

(d) disrupt or attempt to disrupt the Service;

(e) bypass or disable technological protection measures;

(f) abuse chargeback, refund or payment procedures;

(g) use payment methods or refunds for unlawful cash-conversion or financial transactions;

(h) engage in criminal, fraudulent or seriously abusive conduct;

(i) upload unlawful, defamatory, threatening, hateful or discriminatory content;

(j) use automated tools, scraping, hacking or abnormal access methods without authorisation; or

(k) otherwise violate applicable law or these Terms.

4. Nothing in this Article prohibits conduct that cannot lawfully be restricted, including rights to interoperability, lawful security research, fair use, fair dealing or other statutory exceptions.

Article 14. Account Deletion, Suspension and Termination

1. The User may request account deletion at any time through the account management menu or another method designated by the Company.
2. Account deletion does not automatically cancel a subscription managed by an app store, PayPal or another external payment provider. The User must separately cancel the subscription through the relevant provider where required.
3. The Company may restrict or suspend an account where the User:

(a) provides false information;

(b) misuses another person’s personal data, account or payment method;

(c) interferes with another User’s use of the Service;

(d) infringes the rights of the Company or a third party;

(e) commits fraud or abuses payment or refund procedures;

(f) circumvents technological protection measures; or

(g) materially breaches these Terms.

4. Except where immediate action is reasonably necessary for security, fraud prevention, legal compliance or the protection of Users or third parties, the Company shall provide reasonable notice and an opportunity to remedy the breach before terminating the account.
5. The Company shall notify the User of the reason, scope and duration of a suspension or termination unless providing that information would violate law or compromise security or fraud-prevention measures.
6. The User may submit an objection within thirty days after receiving notice. The Company shall review the objection and reverse or modify the action where appropriate.
7. Termination shall not affect any statutory withdrawal, refund, compensation or data-protection rights.

Article 15. Paid Services and Passes

1. The Company may provide all or part of the Service on a free or paid basis.
2. Paid options may include:

(a) One-Month Pass: a non-renewing pass valid for one month from the date of purchase;

(b) Monthly Subscription: a subscription that automatically renews and is charged each month until cancelled; and

(c) One-Year Pass: a non-renewing pass valid for one year from the date of purchase.

3. Available payment methods may include:

(a) PayPal; and

(b) in-app purchases through an applicable app store or Smart TV platform.

4. The availability of a particular product or payment method may vary according to the User’s country, device, operating system, app store, Smart TV platform or payment provider.
5. Before an order is placed, the Company or relevant payment provider shall display:

(a) the total price, including applicable taxes and charges;

(b) the billing period;

(c) the duration of the product; and

(d) whether the product renews automatically.

6. Passes and subscriptions may be used only through the purchasing User’s K-VOICE account and may not be sold, transferred, rented, pledged or exchanged for cash unless expressly permitted by the Company.
7. Third-party payment terms shall not limit any mandatory consumer rights the User has against the Company.

Article 16. Formation of a Paid-Service Contract

1. A Paid-Service contract is formed when the User:

(a) receives the required pre-contract information;

(b) confirms the product, price, term, renewal conditions, withdrawal rights and refund conditions;

(c) submits an order that clearly acknowledges an obligation to pay; and

(d) receives confirmation that payment and the order have been accepted.

2. Where required by law, the Company shall provide confirmation of the contract on a durable medium, including email, account history or a downloadable receipt.
3. The Company may request information reasonably necessary to process payment, prevent fraud or provide the purchased Service.
4. The Company shall not be responsible for loss resulting solely from materially false or inaccurate information supplied by the User, except where the Company contributed to the loss or liability cannot lawfully be excluded.

Article 17. Subscriptions and Automatic Renewal

1. A Monthly Subscription automatically renews at the end of each billing period unless the User cancels it before the next billing date.
2. Before purchase, the Company shall clearly display:

(a) the subscription price;

(b) applicable taxes and charges;

(c) the billing frequency;

(d) the initial and renewal periods;

(e) the automatic-renewal conditions;

(f) the cancellation method; and

(g) the time by which cancellation must be completed to avoid the next charge.

3. The User may cancel a subscription through:

(a) the account or subscription-management menu;

(b) the relevant app store’s subscription-management service;

(c) PayPal’s recurring-payment management service; or

(d) another method clearly identified by the Company.

4. Cancellation stops future renewal charges. Unless applicable law or platform policy provides otherwise, the User may continue using the Service until the end of the paid billing period.
5. The Company shall not impose an unreasonable cancellation process or require a cancellation method materially more difficult than the method used to subscribe.
6. If the Company changes the price of a recurring subscription, it shall provide clear advance notice and, where required by law, obtain the User’s consent or permit cancellation before the new price applies.
7. If payment fails due to an expired payment method, insufficient funds, payment-provider restrictions or another payment error, access to the Paid Service may be suspended after reasonable notice.

Article 18. Right of Withdrawal and Contract Cancellation

1. Unless a lawful exception applies, the User may withdraw from a distance contract within the period required by applicable law.
2. For consistency, the Company provides a withdrawal period of fourteen days from the date the Paid-Service contract is concluded, unless:

(a) applicable law provides a longer period;

(b) the withdrawal right has been validly lost or waived in accordance with applicable law; or

(c) another lawful exception applies.

3. To exercise the right of withdrawal, the User must notify the Company or, where applicable, the relevant app store or payment provider by a clear statement before the withdrawal period expires.
4. Where the User expressly requests that a digital service begin during the withdrawal period:

(a) the Company may begin supplying the Service immediately;

(b) the User may be required to pay a proportionate amount for the Service supplied before withdrawal where permitted by law; and

(c) the right of withdrawal may be lost after full performance only where the User has provided the express consent and acknowledgment required by law.

5. For digital content not supplied on a tangible medium, the right of withdrawal may be lost after supply begins only where the requirements of applicable law have been satisfied, including any requirement for:

(a) prior express consent to immediate supply;

(b) acknowledgment that the withdrawal right will be lost; and

(c) confirmation of the contract on a durable medium.

6. A pre-selected box, silence or inactivity shall not constitute express consent where applicable law requires an affirmative action.
7. If the Company fails to provide legally required information about withdrawal rights, the withdrawal period may be extended as required by applicable law.
8. Withdrawal rights do not affect any separate right to terminate the contract or obtain a remedy where the Service is not supplied, is defective or does not conform to the contract.
9. A purchase made through an app store or payment platform may be subject to that provider’s withdrawal procedure. This shall not reduce the User’s mandatory rights.
10. Where a minor purchases a Paid Service without legally required parental or guardian consent, the minor or parent or guardian may cancel the transaction to the extent permitted by applicable law.

Article 19. Refunds and Overpayments

1. The Company shall provide refunds where required by:

(a) a valid exercise of the right of withdrawal;

(b) termination under applicable law;

(c) failure to supply the Service;

(d) lack of conformity of the Service;

(e) the Company’s fault; or

(f) another mandatory legal requirement.

2. Refunds shall generally be made using the original payment method unless:

(a) the User expressly agrees otherwise; or

(b) the original payment method cannot reasonably be used.

3. The Company may request reasonable evidence of the purchase, account ownership, payment and Service use.
4. In addition to statutory rights, the following refund policy applies:

(a) if the User has not used the Paid Service during the relevant paid period, the User may request a full refund;

(b) after the User has used the Paid Service, no full or partial refund will normally be provided once the statutory withdrawal period has expired or the withdrawal right has been validly lost;

(c) paragraph (b) does not apply where a refund, price reduction, termination or other remedy is required by applicable law;

(d) charges for completed past billing periods will not normally be refunded retrospectively unless required by law; and

(e) where the Service could not be used normally because of a fault attributable to the Company, the Company shall provide an appropriate refund, extension, price reduction or other remedy.

5. Where the digital content or digital service does not conform to the contract, the User may be entitled to correction, replacement, a price reduction, termination, refund, compensation or another remedy under applicable law.
6. No cash refund is provided for a pass obtained free of charge through an event, coupon, reward or promotion, unless applicable law requires otherwise.
7. Account deletion does not extinguish a pre-existing withdrawal, refund, compensation or overpayment right.
8. If an overpayment occurs, the Company shall refund the overpaid amount.
9. Where an overpayment results from the Company’s fault, the full amount shall be refunded without deduction.
10. Where an overpayment results solely from the User’s fault, the Company may deduct reasonable direct costs only where permitted by law.
11. A legally required refund shall be processed without undue delay and within the period required by applicable law.
12. Refunds for purchases made through Google Play, the Apple App Store or another app marketplace may be processed under the relevant marketplace procedure.
13. Refunds for PayPal purchases may be processed through PayPal or directly by the Company, depending on the transaction structure and payment rules.
14. A payment provider’s procedure shall not remove any mandatory right the User has against the Company.

Article 20. Changes to the Service

1. The Company may change the Service where reasonably necessary to:

(a) maintain or improve security;

(b) comply with law or regulatory requirements;

(c) maintain compatibility with devices, operating systems or platforms;

(d) correct errors;

(e) improve functionality;

(f) respond to changes in content licences; or

(g) address another legitimate operational or technical reason.

2. A change shall not impose an additional charge unless the User has expressly agreed to the charge.
3. The Company shall provide clear advance notice where a change materially and negatively affects access to or use of the Service.
4. The notice shall explain the nature, effective date and reason for the change and any right to cancel or terminate.
5. Where required by law, the User may terminate the contract without charge if the change materially and negatively affects access to or use of the Service.
6. The Company shall provide any refund or price adjustment required by applicable law.

Article 21. Suspension or Discontinuation of the Service

1. The Company may temporarily restrict or suspend the Service due to:

(a) maintenance, replacement or failure of Service equipment;

(b) telecommunications, app-store, Smart TV platform or payment-provider disruption;

(c) cyberattacks, security incidents or abnormal traffic;

(d) war, civil unrest, natural disaster, public-health emergency or governmental action;

(e) content-owner requests, licence expiration or territorial restrictions; or

(f) another substantial operational or technical reason.

2. The Company shall provide advance notice where reasonably possible.
3. If advance notice is not possible, notice shall be provided as soon as reasonably practicable.
4. If the Company permanently discontinues a Paid Service before the end of a paid period, it shall provide a proportionate refund or another remedy required by law.
5. If the Service is interrupted due to the Company’s fault, the Company shall provide compensation, a refund, an extension or another appropriate remedy as required by law.

Article 22. Service Communications and Marketing

1. The Company may send communications necessary for account administration, payments, subscriptions, security, Service changes, legal notices, transaction confirmation and customer support.
2. Marketing communications shall be sent only where the Company has a valid legal basis, including consent where required.
3. The User may withdraw marketing consent or unsubscribe at any time.
4. Withdrawal of marketing consent shall not prevent the Company from sending necessary non-marketing communications.

Article 23. User Content and Community Functions

1. Where the Company provides community functions, including recordings, comments, performances or user posts, the User remains responsible for submitted content.
2. The User must not submit content that:

(a) infringes intellectual property, privacy or publicity rights;

(b) is unlawful, defamatory, threatening or fraudulent;

(c) contains unlawful hate speech or discrimination;

(d) contains unauthorised personal data;

(e) promotes criminal conduct; or

(f) materially disrupts the Service.

3. The Company may remove or restrict access to content where reasonably necessary to comply with law, protect rights, enforce these Terms or maintain security.
4. Where required by law, the Company shall provide the affected User with a statement of reasons and an opportunity to challenge the decision.
5. The Company shall not exclude liability arising under mandatory law due to its own conduct.

Article 24. Intellectual Property Rights

1. Intellectual property rights in the Service, software, user interface, designs, trademarks, logos, Company-created content and related materials belong to the Company or the relevant rights holder.
2. The Company grants the User a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Service for private, non-commercial purposes during the applicable subscription or pass period.
3. No ownership rights are transferred to the User.
4. The User retains intellectual property rights in content created and uploaded by the User.
5. By uploading content, the User grants the Company a non-exclusive, worldwide, royalty-free licence to host, reproduce, technically modify, display and transmit the content only to the extent reasonably necessary to:

(a) provide and operate the Service;

(b) display the content according to the User’s settings;

(c) maintain security and backups; and

(d) promote the Service where the User has separately agreed or the use is otherwise lawful.

6. The licence ends when the content is deleted, except where limited retention is technically necessary, legally required or necessary to protect legal rights.
7. Nothing in these Terms restricts statutory exceptions or limitations to intellectual property rights that cannot lawfully be waived.

Article 25. Personal Data Protection

1. The Company processes personal data only to the extent reasonably necessary to provide the Service and in accordance with applicable law.
2. Details concerning purposes, categories of data, retention, recipients, service providers, international transfers and User rights are set out in the Privacy Policy.
3. The Company shall not use personal data for unrelated purposes or disclose it without a valid legal basis.

Article 26. Liability and Compensation

1. A party that breaches these Terms and causes loss to the other party shall be responsible to the extent required by applicable law.
2. The Company shall not be responsible for failure caused by events beyond its reasonable control where it could not reasonably have prevented or overcome the event.
3. The Company shall not be responsible for loss caused solely by:

(a) the User’s breach of these Terms;

(b) the User’s failure to maintain account security;

(c) inaccurate information supplied by the User; or

(d) unauthorised use that the Company could not reasonably have prevented.

4. The Company remains responsible where loss results from its failure to exercise reasonable care or comply with a mandatory legal obligation.
5. To the extent permitted by law, the Company is responsible only for loss that was reasonably foreseeable when the contract was concluded.
6. Nothing in these Terms excludes or limits liability for:

(a) death or personal injury caused by negligence where liability cannot lawfully be excluded;

(b) fraud or fraudulent misrepresentation;

(c) wilful misconduct or gross negligence;

(d) breach of mandatory consumer rights;

(e) unlawful processing of personal data; or

(f) any other liability that cannot lawfully be excluded or limited.

7. Nothing in these Terms excludes, restricts or modifies consumer guarantees, statutory warranties or remedies under the Australian Consumer Law, Canadian consumer protection laws, applicable United States federal or state laws, Russian consumer protection laws or other mandatory local laws.
8. The fact that a Service is provided free of charge does not exclude liability that cannot lawfully be excluded.

Article 27. Complaints and Dispute Resolution

1. The Company shall make reasonable efforts to handle legitimate complaints promptly and fairly.
2. Users should first submit complaints through the customer-support contact details stated in Article 29.
3. The User and the Company shall attempt in good faith to resolve a dispute through consultation.
4. If a dispute cannot be resolved directly, the User may submit it to a competent consumer-protection authority, ombudsman, alternative dispute-resolution body or court under applicable law.
5. Participation in a particular alternative dispute-resolution procedure is required only where mandated by law or separately agreed by the parties.
6. Nothing in this Article prevents the User from exercising a statutory right to bring legal proceedings.

Article 28. Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Republic of Korea.
2. The choice of Korean law shall not deprive a consumer of protection provided by mandatory provisions of the law of the country in which the consumer habitually resides.
3. A consumer may bring legal proceedings before any court having jurisdiction under applicable consumer-protection and private-international-law rules, including the courts of the consumer’s country of habitual residence where permitted by law.
4. The Company shall bring proceedings against a consumer only before a court permitted by applicable consumer-jurisdiction rules.
5. Nothing in these Terms requires a consumer to waive a mandatory right to use the courts or dispute-resolution procedures available under local law.

Article 29. Contact Details and Language

1. Questions concerning the Service, accounts, payments, refunds or technical problems may be submitted to:

Company: KY Entertainment Co., Ltd.
Department: Information Team
Telephone: +82-2-6105-7554
Email: support@kyentertainment.kr
Country of Establishment: Republic of Korea

2. These Terms are provided in English as a common international version.
3. The Company may provide a translation where required by local law or reasonably necessary for Users.
4. If the English version conflicts with a mandatory local-language version or local law, the mandatory local-language version or local law shall prevail to the extent of the conflict.

Article 30. Mandatory Local Law Prevails

Nothing in these Terms excludes, restricts or limits any consumer right, remedy, protection, statutory warranty or statutory guarantee that cannot lawfully be excluded, restricted or limited under the laws applicable in the country where the User habitually resides.

If any provision of these Terms conflicts with mandatory consumer protection, digital content, digital service, electronic commerce, privacy, data protection or other applicable laws of the User’s country of habitual residence, the applicable mandatory laws of that country shall prevail to the extent of the conflict.

Publication Date: 24 July 2026
Effective Date: 25 July 2026

KY Entertainment Co., Ltd.